Chicagoland HDI February Meeting
”Exceeding Customer Expectations” presented by Tim Ancona President/CEO Ticomix, Inc.
Where: John Marshall Law School 315 S. Plymouth Ct. Chicago, IL Room 1200B
When: Thursday February 19th 8:30 AM Registration 9:00 AM – 12:00PM Program
Phil Gerbyshak is a tough act to follow. But we think we have come up with yet another great program designed to entertain, educate and motivate you all in your daily lives and the world of work.
Tim Ancona is a nationally recognized speaker, business owner and customer service advocate, with Ticomix being one of the largest “employee managed” Service and Support and CRM consultant/integrators in the country. Tim advises some of the country’s best known businesses on the values of “exceeding customer expectations”. Tim also manages and conducts the annual midwest HEAT User’s Group Symposium in the Dells (and experience and real treat).
Tim will enlighten and awaken you to real world customer service concepts he’s learned and applied, and is still learning. Folks, it’s not about delivering the expected service, but going beyond the expected to give a great customer experience. If you think you know about customer service, Tim will have your “eyes wide open”. This is one presentation you’ll not want to miss. You can register at our website or via an e-mail invitation you’ll be receiving shortly. See you all on the 19th of February. Remember it’s downtown at the John Marshall School of Law. Posted 24 minutes ago | Delete discussion
