Chicagoland HDI Weblog

Launching a Successful Work from Home Strategy for Your Business

chicagolandhdi — Thu, 12 Mar 2009 14:50:39 +0000

by Curtis Kimbler Service Desk Manager Walgreens

When: March 19, 2009
Registration begins at 8:30 AM
Program is from 9:00 AM to 12 Noon

Hosted by: Provena Health
Location: 1000 Remington Blvd., Bolingbrook, IL.

If you’re thinking about or currently involved in creating or managing a virtual work from home strategy for your service desk employees, Curt has all the details – how to’s and how not to’s. He will review the results of his endeavor at Walgreens. Determine if this is a strategy that will work for your company. Another don’t miss presentation!

NOTE: Park at the Northeast corner of the Provena facility, be sure not to go around the barricades to get closer to the building – they are doing repair, AND YOU DON’T WANT TO GET TOWED!

Making Web 2.0 work From McKinsley Quarterly

chicagolandhdi — Wed, 18 Feb 2009 19:58:26 +0000

See where Web 2.0 really fits into your business and life.

http://www.mckinseyquarterly.com/Six_ways_to_make_Web_20_work_2294

Tim Ancona presents to Chicagoland HDI in February “Exceeding Customer Expectations – Nine things I’ve learned and am still learning”

chicagolandhdi — Tue, 20 Jan 2009 16:20:55 +0000

Chicagoland HDI February Meeting

”Exceeding Customer Expectations” presented by Tim Ancona President/CEO Ticomix, Inc.

Where: John Marshall Law School 315 S. Plymouth Ct. Chicago, IL Room 1200B

When: Thursday February 19th 8:30 AM Registration 9:00 AM – 12:00PM Program

Phil Gerbyshak is a tough act to follow. But we think we have come up with yet another great program designed to entertain, educate and motivate you all in your daily lives and the world of work.

Tim Ancona is a nationally recognized speaker, business owner and customer service advocate, with Ticomix being one of the largest “employee managed” Service and Support and CRM consultant/integrators in the country. Tim advises some of the country’s best known businesses on the values of “exceeding customer expectations”. Tim also manages and conducts the annual midwest HEAT User’s Group Symposium in the Dells (and experience and real treat).

Tim will enlighten and awaken you to real world customer service concepts he’s learned and applied, and is still learning. Folks, it’s not about delivering the expected service, but going beyond the expected to give a great customer experience. If you think you know about customer service, Tim will have your “eyes wide open”. This is one presentation you’ll not want to miss. You can register at our website or via an e-mail invitation you’ll be receiving shortly. See you all on the 19th of February. Remember it’s downtown at the John Marshall School of Law. Posted 24 minutes ago | Delete discussion

New Links for Chicagoland HDI Members

chicagolandhdi — Thu, 09 Oct 2008 15:22:31 +0000

Happy Fall fellow Service & Support Professionals! Make a great day for your customers - treat them well and they will remember that experience, and tell others. It’s a great time for relationship building. Remember Quality IS the Relationship, Service IS the Experience.

On to the Links. To the right of this post are several Service and Support-centric links that can perhaps be a lifesaver in the course of your day. Tech Republic is one of those – sometimes a little kitschy, the blog portrays our everyday lives in the world of support.

There is also a link to Chicagoland HDI’s LinkedIn Group (not a member please get “linkedin” there), where other members of our community congregate. Bookmark this blog for your entre to what’s happening in the rest of the world of service and support. Thanks, and see you at our next meeting